Become a World-Class Tech Support Leader in 5 days

A Fantastic Resource for any Technical Customer Service Manager

5000+ words.Based on 5+ years of experience.How to avoid the biggest mistakes leading to angry customer calls and cancelled accounts.This free email course gives you everything you need to lead high-achieving support teams.

Are you ready to overcome your Case Backlog?

My name is Ravi Joseph, and I have 5+ years of tech support experience at top enterprise software companies, I've solved thousands of cases, and I've mentored multiple junior team members. And now, I want to share everything I know with you.

Want to make sure this free email course is “worth it” before you sign-up?

Here's everything that's inside:

Day 1: How to Hire Agents with the Complete Skill Set: Technical Skills AND People SkillsDay 2: How to Properly Train Agents to Avoid Escalations and Angry CustomersDay 3: Knowledge Management Best Practices so Your Agents Don't Waste Time Reduplicating EfortDay 4: Useful Collaborations Within and Across TeamsDay 5: The Importance of Good Service and Communication

Hooray! The first lesson of The B2B Tech Support Leader's Accelerator is on its way to your inbox.

Within the next minute or two, you're going to get an email from me, Ravi Joseph.This email contains instructions to get started with our B2B Tech Support Leader's Accelerator, so be sure to check it out!But if you have any questions, don't hesitate to hit reply and let me know—I'll be happy to help! :-)Now go and check your inbox!

P.S. If you don't find the email in your inbox in the next couple of minutes, please check your spam folder...Chances are it ended up there.(Since I'm relatively new to sending emails to my list, sometimes the "email algorithms" think I'm a robot! 🤷🏻)